311: Easier than Google

Did you know there is a phone number that has live operators available 24 hours a day to help answer your questions regarding the City government and all the services and amenities offered by the City? Those who live within the Rochester city limits, simply need to dial 311 to reach an operator. Those who live outside the city limits can call (585) 428-5990. There is also a TTY number for those who are hard-of-hearing (585) 428-7600. Translators are also available for those who do not speak English. Generally, the operators are able to answer your questions or guide you through whatever process you are calling about. If they are unable to answer your question themselves, they usually can at least guide you in the right direction. Personally, my husband and I have used the 311 service to find out the zoning and building laws regarding our home, to request an additional recycling box, to request a duplicate water bill, and to find out why our garbage was not picked up one day. Regarding the garbage, it turned out our can was too heavy that week and the operator scheduled a new pick up for the following day.

Although there are operators available 24 hours, please be aware that they are some what restricted in the services offered outside of normal business hours and you may be asked to call back during the day.

This is a free service and there is no charge for calling or for receiving assistance. The call is not free to pay phone users and your cell phone company will still charge you minutes, but Rochester does not charge.